Trusted Since 2008

Your End-to-End Service Partner for Business

IPPABX β€’ OmniChannel CRM β€’ Outbound Sales Automation. Powered by the engine driving 99% of the Fortune 1000.

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Trusted by 500+ enterprises

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OmniChannel

Unified communications platform

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AI Powered
☁️
Cloud Native
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Enterprise
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170
Countries
99%
% Fortune 1000
1M+
M+ Servers
2M+
M+ Downloads
86K
K Community

Powered by Asteriskβ„’ Open Communication Platform

Enterprise Power Without
the Enterprise Price Tag

Why industry leaders partner with us for their communication infrastructure

The Platform

One Platform.
Every Conversation.

A single OmniChannel Desktop interface to manage the entire Customer Journey across all touchpoints.

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Voice

HD Voice & SIP Trunking

WhatsApp Business

Official API Integration

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Email

Unified Inbox Management

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SMS & Chat

Real-time Messaging

OmniChannel Desktop
JD

Incoming call from +1 234 567 890

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Agent Online

Contact Center Capabilities

Equip your agents and supervisors with deep operational control

Dynamic IVR

Visual Drag & Drop Web GUI for call flow management

Auto Dialers

Preview, Progressive, and Predictive dialing modes

Campaign Management

Upload lists, schedule times, track conversions

Supervisor Control

Listen, Whisper, and Barge-in capabilities

Real-time Reporting

"Cradle-to-Grave" call tracking and analytics

Call Recording

Automatic recording with search and playback

Seamless Integrations

Integrated Agent Screen Pop-ups and Click-to-Talk functionality with your favorite CRM

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Salesforce

REST API + Screen Pop

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vTiger

Webhooks + CTI

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SugarCRM

Native Module

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Zendesk

Ticket Sync

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MS Dynamics

Plugin + Web API

Deployment Flexibility

From Head Office to Remote Branches. A robust, hybrid deployment topology supporting all locations.

Head Office - Legacy PABX & IP Extensions
Cloud / PSTN Connectivity
Branch Offices - Remote Locations
Mobile DIDs - Remote Workers
HQ
CL
MB

Hybrid Cloud Architecture

Platinum Class Support

We don't just install it;
we ensure it runs 24/7

2-Hour Response Time β€’ 24/7/365 Support β€’ Multi-level Escalation

L1

Service Centre Support

Initial triage and basic troubleshooting

L2

Technical Engineers

Advanced technical & gateway support

L3

Service Center Ops

Manager-level operational support

L4

Account Management

Account Manager & Sales Director

Industries We Serve

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Telecom
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Finance
🏨
Hospitality
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Retail
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Healthcare
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Government
Trusted Since 2008

The SugarTALK Promise

🎯

Freedom

License Cost-Free

⚑

Power

OmniChannel

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Connection

CRM Integration

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Assurance

Platinum Support

Ready for Freedom to connect, ANYWHERE?